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Free standard shipping on orders over $199
Estimated to be delivered on 01/11/2026 - 30/11/2026.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
30-Day Plant Guarantee
We want you to feel confident when ordering live plants from us. All eligible plants are covered by our 30-Day Plant Guarantee from the date of delivery.
If your plant dies within 30 days of delivery, please contact us and provide clear photos of the plant. Once the issue is confirmed, we will provide a free replacement plant.
If you receive the wrong plant variety, please provide clear photos showing the plant and its identifying characteristics, such as the flowers when available. Once confirmed, we will also provide a free replacement of the correct variety.
There is no need to return the affected plant unless specifically requested by our customer service team.
To request a replacement, simply contact our customer service team with your order number and clear photos of the affected plant. We will review your request and arrange the replacement as quickly as possible.
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Name: Whitby Abbey
Plant: 2-year-old live plant with strong roots.
Appearance characteristics: cream-colored flowers with a light salmon pink hue, the diameter of the flower is between 8 and 10 cm, and the flower shape is cup-shaped
Rose fragrance: In terms of fragrance, Whitby Abbey rose is rated three stars. Although it is not as strong as other varieties, it is still attractive enough
Rose type: cut rose
Plant height: It has strong disease resistance, and the plant is compact and strong, able to grow to a height of about 100 cm
Rose flowering period: Repeated blooming in multiple seasons
Whitby Abbey rose is a rose variety that combines beautiful appearance, medium height and elegant fragrance. Its flowers present a unique cream color with a light salmon pink hue, creating a soft and warm atmosphere. Although it is not as strong as other varieties in terms of fragrance, its simple color and fresh form make it a highlight in contemporary gardening design.
🌱 Shipped as a Bare-Root Plant
Our plants are shipped bare root, without a pot or soil.
This method makes the plants safer and easier to transport over long distances.
✂️ Plants Are Pruned Before Shipping
Before shipment, we may carefully prune the branches and foliage of the plant.
This is an intentional part of our preparation process and helps reduce stress,
moisture loss, and damage during long-distance transportation, improving the plant's
chances of arriving safely and establishing successfully after planting.
📦 Your Plant May Look Different Upon Arrival
Because the plant is shipped bare root and may be pruned before dispatch, it may look
smaller or have fewer leaves and branches than the mature plant shown in our product photos.
This is normal for a live plant prepared for shipping and does not mean that the plant is unhealthy.
🌿 After Receiving Your Plant
Please unpack and plant your bare-root plant as soon as possible after delivery.
With proper planting and care, the plant can establish its root system and begin producing
new growth.
We currently ship our live plants to customers in the United States, Canada, Australia, and Europe.
After your order is placed, we carefully prepare and pack each plant for shipment. In most cases, your plants will be delivered within approximately 7–10 business days.
Because we ship live plants internationally, delivery times may occasionally be affected by customs inspections, weather conditions, local regulations, or carrier delays. We always do our best to pack every plant carefully and help it arrive in healthy condition.
We understand that shipping live plants over long distances can sometimes involve unexpected risks. That's why we provide a Live Arrival Guarantee.
If your plant arrives dead or dies as a direct result of shipping damage, simply contact us and provide clear photos of the plant. Once the issue is confirmed, we will provide a free replacement plant.
You do not need to return the damaged or dead plant unless specifically requested by our customer service team.
We take plant identification and variety accuracy very seriously. Every order is carefully checked before shipment to help ensure that you receive the variety you ordered.
If you believe you have received the wrong plant variety, please contact us and provide clear photos showing the plant and its identifying characteristics, such as the flowers when available.
Once the variety issue is confirmed, you may choose either:
With live plants, it is extremely difficult for any nursery to guarantee 100% variety accuracy. However, through careful labeling, growing, selection, and order checking, we maintain a variety accuracy rate of approximately 99.9%.
If there is a problem with your order, please contact our customer service team and include your order number and clear photos of the affected plant. This allows us to review the issue quickly and provide the appropriate solution.
Our goal is simple: healthy plants, correct varieties, and reliable service. If a qualifying shipping or variety issue occurs, we will work with you to make it right.
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