FAQ

We wllemail your order confirmation to the email address used to place your order. Please check your spam or junk folder if you have not received it.

All roses sold by IRAROSE are considered final sale. Once an order is placed. it cannot be returned or exchanged. Refusingdelivery of the package does not constitute a cancellation or return and may result in additional charges.

When ordering rose plants, we need 7-10 business day to prepare them. All orders are shipped using UPS.

Once you have received a tracking number for your order, we unfortunately cannot change the shipping address for your order.

No, orders cannot be split and sent to different addresses. Please place separate orders for each address.

Because our rose plants are perishable, we cannot ship them to PO boxes

We currently ship to the contiguous United States, Canada and EU countries. If you're located in another country, please contact our customer service to confirm whether we can ship to you.

To view your order history, log in to your account.

We are dedicated to providing our customers with high-quality rose plants. Due to the living and perishable nature of our products, we have a no-return policy for all rose plants.

If you receive a different variety of rose plant than what was ordered or if there is any other issue, please contact our customer service team at support@irarose.com.

All of our bare root roses are one gallon plants.

Some of our roses are own-root. You can ask our customer service whether this variety is own-root.

The best time to plant roses depends on your hardiness zone and when the daytime temperatures are between 40-60F.

Roses like their soil to stay evenly moist but not soggy. In warmer months, this might mean watering every day or every other day. Just check the top inch of soil - if it feels dry, it's time for a drink.

We recommend that rose bushes be planted at least 18 inches apart.